Tag Archives: Community manager

#cmgr Q&A with Garick Chan

You might remember me mentioning Garick Chan in a recent post about the importance of rewarding effort not outcome. Garick is the senior community manager at Nimble – who provide social CRM tools to help manage your contacts, communications, activities … Continue reading

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Effort not outcome

If something’s worth doing, it’s worth doing badly Last time, I wrote about Carol Dweck and the fantastic work she’s done on mindsets – most importantly on why having a “growth mindset” is so much better than being held back … Continue reading

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Is there such a thing as a social media mindset?

I often get told about someone who’s got a ‘head for numbers’ or who’s the ‘arty type’.  In fact, more and more, people seem to get meshed with the job they do and the skills they need to do it … Continue reading

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Get closer to your community with Socialbro

Sometimes, succeeding as a social business has as much to do with the tools you use as the content you share.  Yes, original, shareable – and interesting – content is vital, there’s no way around it, but so is creating … Continue reading

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Sponge update: “Popular Questions” widget

A message to our community owners: Check out the “Popular Questions” widget. This allows you to show a list of the most popular questions in your Q&A community anywhere on your website or blog. It’s just another helpful customizable tool to attract … Continue reading

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