Tag Archives: #cmgr

#cmgr Q&A with Garick Chan

You might remember me mentioning Garick Chan in a recent post about the importance of rewarding effort not outcome. Garick is the senior community manager at Nimble – who provide social CRM tools to help manage your contacts, communications, activities … Continue reading

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5S for online communities

What do Japanese cards, public health and online communities have in common? One of my favourite things about writing a blog is the way it helps you discover new things.  Next comes the warm glow you get whenever someone shares … Continue reading

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Keeping up with the Jones’

Last time, in Effort not outcome, I wrote about how Carol Dweck’s research into mindsets has shown the importance of rewarding effort – how hard someone is willing to try at getting better – rather than outcome, or some idea … Continue reading

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Picking a community manager: Anthropologists, relationship experts, diplomats, project managers and bricklayers may apply

Every online community needs a community manager; someone to build, nourish and direct it, but what should a community manager do, and what do they really need to be good at?  Here’s our view on what it really takes to … Continue reading

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3 essential questions that every community builder should ask

The barriers to setting up your own online community are virtually non-existent. You can create your own online community in minutes for free.  Gone are the days of complicated code, long term contracts or eye-watering costs.  Yes, you can still … Continue reading

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