Category Archives: Community Manager

Setting up my Sponge powered Q&A community

Last week, 16-year old student Thulashika Nithiyananthan carried out work experience in the marketing department at Sponge. We wanted to get her thoughts on creating and managing her own Sponge powered Q&A community. Over to Thulashika for the rest of this article… I … Continue reading

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#cmgr Q&A with Garick Chan

You might remember me mentioning Garick Chan in a recent post about the importance of rewarding effort not outcome. Garick is the senior community manager at Nimble – who provide social CRM tools to help manage your contacts, communications, activities … Continue reading

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5S for online communities

What do Japanese cards, public health and online communities have in common? One of my favourite things about writing a blog is the way it helps you discover new things.  Next comes the warm glow you get whenever someone shares … Continue reading

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Big fish, smaller pond

If you make your online world smaller, does your influence increase? How are you staying in touch with your customers? Do you have fingers in many online pies? You can sign up for every social network there is, feel like … Continue reading

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Keeping up with the Jones’

Last time, in Effort not outcome, I wrote about how Carol Dweck’s research into mindsets has shown the importance of rewarding effort – how hard someone is willing to try at getting better – rather than outcome, or some idea … Continue reading

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