Monthly Archives: December 2011

Amazon.com: The world’s largest engaged online community

Sometimes, it seems like the guys at amazon really can do nothing wrong.  They can boast one of the fastest growth records in internet history. They are the no.1 retail brand in the US, ahead of Walmart, had year on … Continue reading

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Customer reviews and Q&A are most important factors for online purchase

Building your own online forum is often looked upon as a customer engagement tool, a way of reaching out to your audience and connecting with them, but as the role of peer-to-peer advice and online research just keeps on growing, … Continue reading

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FLIRT: 5 ways to flirt with your customers using online communities

So, you know you need an online community.  You’re convinced of the benefits, you’re raring to go… but then you realise you don’t know quite where to start.  There’s a lot of thought behind the most successful online communities so, … Continue reading

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Trust, peer to peer reviews & word of mouth [INFOGRAPHIC]

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Case study: Charles Schwab online community

Since launching our own, 100% free, online community builder we’ve been on the lookout for great examples of online communities in action.  We love reading and writing about community success stories in any sector from retail to IT to charities … Continue reading

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